Frequently Asked Questions
FAQ's for soft play hire
What are the age limits for the equipment?
Our equipment is suitable for children 0-3 years old.
Do you provide supervision?
We do not provide supervision, we are strictly there to set up and breakdown.
Is there a delivery fee?
Delivery fees are additional to the hire of equipment, and will be based on your location. If tolls are required its an additional $15.
Do you have insurance?
We have public and product liability insurance.
How do we pay?
Payments are to be made by direct deposit into our account. A deposit of 25% will be taken at the time of booking, the balance is to be paid in full ten days prior to booking.
What is your cancellation/postponement policy?
Cancellation within seven days of the booking date will forfeit 100% of payments made. If you cancel before this time you forfeit the 25% deposit. If you postpone the booking any payments made will be transferred to the new booking. Rescheduling or re-booking a party is subject to availability as we work on a first come first serve basis.
How does delivery work?
Delivery of the equipment will follow instruction by you, any special arrangements must be made prior to delivery date. We will arrive 30-60 mins prior to event start time depending on package size and accesss, and will arrive promptly after the end time to clean and check for damages, this usually takes about 30 - 60 mins. Set up and break down is not included in your booked time.
Is the equipment cleaned?
Our equipment is thoroughly cleaned before and after any event, cleanliness and safety is our top priority.
How much space do we need to set up the equipment?
This varies on which package you chose, all packages will fit most carport/garage types, gardens/backyards; if you have a smaller space that doesn’t suit a package type we can possibly alter this to your needs.
Is there a minimum order?
Yes, there is a minimum order of $200
How long can we hire the equipment for?
Our hire period is for four hours, not including set up and collection. For longer hire periods, an extra $50 per hour is charged up to six hours, thereafter a daily rate is charged (10am -5pm). Our latest pickup time during winter periods is 17:00pm and 18:00pm during summer periods. After hours fee is applied if collection is after these times.
Who is responsible if the equipment is damaged/lost/stolen while on hire?
The hirer shall be responsible for any loss of or damage to the equipment for any reason whatsoever except loss or damage which is caused by reasonable wear and tear. It is agreed that upon the completion of the period of hire whole or any part of the cost of replacement of the equipment must be met by the hirer.
We do not allow customers to collect our equipment for parties we are a hire only company.
What is your COVID cancellation policy?
Due to the nature of COVID and the lockdowns we will not offer refunds on monies paid, however a credit is issued that will be valid for three years to use on any future event.
Can we see your full terms and conditions?
Use this link to view our hire agreement terms and conditions